Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Bridgwater | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Bridgwater collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Bridgwater is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Bridgwater, UK. We act as the Data Controller for any personal information you provide to us. Our contact details are provided at the end of this policy.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and telephone number
• Health information: Medical history, weight, BMI, current medications, and any other clinical details relevant to your weight loss consultation
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data to:

• Process your weight loss consultation and prescriptions safely
• Enable our pharmacist to review and approve your treatment (approval is required before any order is dispatched)
• Arrange delivery of your medication — orders are dispatched within 1 working day of pharmacist approval
• Communicate with you regarding your treatment, order status, or any clinical concerns
• Maintain accurate patient records as required by pharmacy law and professional standards
• Comply with our legal and regulatory obligations as a GPhC-registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of health care services. We do not use your data for automated decision-making that produces legal or similarly significant effects.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly
• Analytical cookies: To understand how visitors use our site so we can improve it
• Functional cookies: To remember your preferences and personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your data only in the following limited circumstances:

• Healthcare providers: Where clinically necessary, such as communicating with your GP or other healthcare professionals involved in your care
• Service providers: Trusted third parties who assist us in operating our website and delivering services, such as payment processors and delivery partners, who are contractually bound to protect your data
• Legal requirements: Where we are required to disclose information by law or regulatory authority, including the GPhC

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years for adult patients. After this period, data is securely deleted or anonymised. Payment data is retained only for as long as necessary to fulfil legal and financial obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, and the right to object to or restrict certain types of processing. You also have the right to data portability where applicable. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Bridgwater
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.